TEXT MESSAGE (SMS) COMMUNICATIONS

If you provide your phone number and opt in to receive texts from us, you may receive messages such as:

Appointment confirmations and reminders
Schedule updates (including delays, arrival windows, or reschedules)
Job status updates
Estimates and invoice notifications
Payment-related messages (for example, confirming receipt)
Customer support and service follow-ups
Occasional promotions or service announcements (only if you opt in)

Message frequency varies based on your service activity and communication needs. You may receive more messages during active jobs and fewer messages when you are not scheduled.

INFORMATION WE COLLECT
We may collect the following information when you contact us, request service, or do business with us:

Name
Phone number
Email address
Service address and job details
Service history and notes related to your requests
Photos you choose to share related to a job (if applicable)
Billing and payment information (processed through third-party payment providers)

HOW WE USE YOUR INFORMATION
We use your information to:

Schedule and perform services you request
Send appointment reminders, updates, estimates, and invoices
Communicate about job progress, access needs, and completion
Provide customer support and respond to questions
Maintain internal records for service history, quality tracking, and accounting
Improve our services and operations
Send promotions or announcements if you have opted in

HOW WE STORE AND PROTECT DATA
We use reasonable, industry-standard safeguards to protect your information. This may include secure software systems, restricted access to customer information, and administrative controls.

No method of transmission or storage is 100% secure. We cannot guarantee absolute security, but we work to protect your information appropriately.

SHARING OF INFORMATION
We do not sell your personal information.

We may share your information only when necessary to operate our business, such as:

Service and scheduling tools used to manage appointments, job details, and customer communication
Payment processors and accounting providers used to process payments and manage invoices
Communication providers used to send SMS messages and related notifications
Legal or safety reasons if required by law, court order, or to protect our rights and safety

When we share information with service providers, we share only what is needed for that purpose.

YOUR RIGHTS AND CHOICES
You can request to:

Update or correct your contact information
Ask what information we have about you
Request deletion of your information (subject to legal, accounting, and recordkeeping requirements)

To make a request, contact us using the information listed in Section 1.

OPTING OUT OF TEXT MESSAGES AND GETTING HELP
You can opt out of SMS messages at any time.

To stop receiving texts: Reply STOP to any message.
For help: Reply HELP to any message.

Message and data rates may apply depending on your mobile carrier and plan.

CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. Updates will be posted with a revised effective date.

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